Refunds 

Cyclelife Colchester is happy to refund or exchange any item purchased via our online shop, but your return must be within 21 days. Please ensure you have followed the full returns procedure which will ensure your return can be processed in a timely manner. Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached. 

 

Faulty Products 

Bikes – unless faulty, a returned bike must be as new and un-ridden – Please ensure that the size is correct and that you are happy with your bike before riding it. 

 

Bikes must be returned to us in the original box , with all protective internal packing still in place on the bike to protect it from scratches and damage. The box must be re-sealed securely to fully-protect the bike on its return journey. 

 

If accessories have been fitted to the bike, then it is no longer new and in a saleable condition, so you will not be able to return it to us unless it is faulty. 

 

You will need to pay the cost of returning goods to us and the following will apply: 

 

Bikes – A £25 charge will be applied. We will arrange a courier to collect the bike from you. 

 

Accessories – these can be mailed directly to us at the address below, but you must have a completed returns form and we would recommend you use recorded delivery or registered post to return items so as to cover yourself against loss. 

 

Returns address: 

 

Cyclelife Colchester  

5-7 Winnock Road  

Colchester 

Essex 

CO1 2BG 

 

 

Returns Policy 

You must return the item to us within 21 days. Simply follow and complete our returns procedure before sending back the goods. Returned goods must be unused, in a saleable condition in their original packaging with all labels etc still attached. Once we receive the goods and completed returns form we will despatch a new order for the different size or colour you requested. 

 

 

Return Procedure 

Simply follow and complete our returns procedure before sending back the goods, stating what the fault is. Once we receive the goods and completed returns form we will credit your card for the goods and postage and despatch a replacement item.  

 

Manufacturers Warrranty 

All goods supplied by Cyclelifen Colchester, whatever the brand are covered by manufacturers warranty. 

 

As part of our online order process the Cyclelife Dealer nearest to your delivery postcode will be chosen automatically as the partner for warranty inspection. Please contact or visit this retail partner (details of which are on your original order confirmation) they can inspect your bike or goods and arrange directly with us the recommended course of action. This could be any one of the following depending upon inspection: 

 

Fault due to manufacturer defect – the retailer will then repair the item under warranty, free of charge and advise you when the item will be ready for collection. If the item cannot be repaired then a suitable replacement will be agreed with yourself. 

 

Fault due to customer abuse – the retailer will then advise on the cost of the repair and it will be at your discretion if you wish to have your purchase repaired. If after following the above procedure you are unhappy with the outcome then please contact us via the Contact Us page on this site – stating the action you have taken and the reasons you are unhappy. We will then look into your claim. 

 

Unwanted Items 

If you are returning an unwanted item (wrong colour, size, etc.) then you will need to pay the postage costs to return it to us. You must remember to follow the returns procedure and complete a returns form before returning anything. 

 

If you wish to return a faulty item, you can take it to the retail partner chosen for you when placing your order – they are qualified to inspect items and bikes on our behalf and to agree with you the next course of action. 

 

We recommend you use recorded delivery or registered post to return items to cover yourself against loss. 

 

Returns process 

We will process your return as soon as it arrives – but please allow 7 working days. 

 

Replacement Items 

A replacement item will automatically be ordered and we will advise you of the expected delivery date. If for whatever reason this date is not acceptable to you then please inform us using the Contact Us page on this site and we will cancel the replacement order and refund your card for the cancelled item.